e-Suvidha Contents

Department of Information Technology and Electronics,
Government of Uttar Pradesh, Lucknow


In our day-to-day life, a citizen has to spend a lot of time and energy in commuting from one place to another for meeting his desired ends. A citizen has to go to a Railway Station for buying tickets; Electricity Office for paying bills; BSNL office for paying telephone bills; Jal Sansthan for paying water tax and sewer tax; Collectorate for receiving caste and income certificates; Nagar Nigam paying house tax and to get birth/death certificates; Development Authority for applying for a housing project and the list goes on and on. Besides the time taken and the energy spent in commuting, he has to incur cost for commuting (besides the cost of time). However, mere commuting and investment of time may not bring him close to desired end results so easily, as the procedures involved are complicated and the system is plagued by corruption.


How nice it would be if he could be that instead of commuting to various govt. offices, get relevant information and deposition of bills regarding one's house tax, electricity bill, telephone bill, water tax, status of grievance and booking for plot, railway tickets etc. at or near one's door steps at Single Window Clearance, then one may not commute to these individual offices and squander ones time and energy.


The Department of Information Technology and Electronics. Government of Uttar has decided to create and develop an electronic bridge between the common citizen and the Government Departments and constituted the State Smart City Project Unit (e-Suvidha), a Government Society, is registered as under the Societies Registration Act, 1860. e-Suvidha has proposed to implement an Information Technology enabled Public Utility Interface across the state of Uttar Pradesh and to begin with initially in the city of Lucknow and selected Technology enabled Public Utility Interface across the state of Uttar Pradesh and to begin with initially in the city of Lucknow and selected Technology Partners through Open Tender for providing Total Solution Based Package Comprising of Hardware, Software and Connectivity for Deployment, Customization and Successful Implementation of e-Suvidha on Build Own Maintain Transfer (BoMT) financial model basis.


The Smart City Project is to redefine public services i.e., implementation of public utility interface through SMART Concept towards e-governance connection selected services and information of State, Central and Semi-Government Department and Agencies at one-stop with Single Window All Services concept in an efficient, reliable and integrated manner on a sustained basis through easy access to initially through a chain of computerized Integrated Citizen Service Centers (ICSC) at their door step and ultimately access through Web at their home.

SMART is synonyms of

S - Simple,
M - Methodical,
A - Accountable,
R - Responsive,
T - Transparent system.


  • To render Public Utility Services to the common citizen towards e-governance on real time online transaction.

  • By connecting selected services and information of State, Central and Semi- Government Departments and Agencies, Authorities, Autonomous bodies, corporations and Boards.

  • To provide an efficient, reliable and integrated manner on a sustained basis through computer networking.


The provisions to integrated services are being achieved through the use of Three-tier technology. The application server at the Central Data Hub (CDH) acts as a bridge between the database of the participating departments and the common citizen at the ten counters to the e-Suvidha Kendra, to provide any service at any counter and in any location with Electronic queuing system spread over at strategic locations in the city.

Three Tier Technology Concepts

Third tier Database of The Associated Deptt. (Main Server at Deptt)


Second Tier Application Server at Central Data Hub (CDH)


First Tier Integrated Citizen Service Centre (e-Suvidha Centre)




Smart City Salient Features

  • Public utility services FREE OF CONT/LOW COST to common citizen.

  • Real time online Single window integration and transactions of all selected Services at 10+1 counters at 20 e-Suvidha Centres (scalable upto 32 e-Suvidha Centres) and 27 e-Suvidha kiosks.

  • Any Area - any Centre - Any Counter - All Services.

  • One - stop shop for 30 + services.

  • Services to the citizen in bilingual mode i.e. English and Hindi.

  • Open on Holidays & Sundays too on two-shift basis (8.00 AM 8.00 PM).

  • Separate Counter for Senior Citizens and Handicapped persons.

  • Help desk facility.

  • Interactive Voice Response Services (IVRS) facility at each Centre's.

  • Electronic queuing system consisting of an automatic token dispenser, electronic displays and controls for efficient transaction of business at each e-Suvidha Centre's.

  • Good ambience for citizens.

  • Accepts all forms of Money.

  • Quick Service and Transparency.

GOVERNMENT TO CITIZEN (G2C) Services offered in e-Suvidha

  • Payments of bills and taxes

    • Electricity, Water, Sewerage, Telephone bills;

    • Property Tax, Sales Tax, Profession Tax, Income Tax;

    • Examination fees;

    • Road Taxes;

    • Fines;

  • Registrations and Certificates

    • Births & deaths;

    • Trade Licenses;

    • Encumbrance Certificate;

  • Filing

    • Passport Applications;

    • Returns of Sales Tax, Income Tax, Profession Tax

  • Permit / Licenses

    • Issue/renewal of Trade licenses;

    • Issue of Learners Licenses;

    • Issue/renewal of Driving licenses;

  • Information

    • All retrieval information of the associated departments;

    • Scheme under CDO/MLA/MP Nidhi;

    • Tourism: Reservation of Package tour;

  • Facilitation

    • Change of Address of vehicle;

    • Reservation of UPSRTC Tickets;

    • Reservation of Railway Tickets;

    • Property/Documents registration;

    • Sale/Receipt of Passport Application. Issue & Receipt of Application for BSNL Connections;

    • Sale of Non-judicial stamps;

  • Others

    • Bus Passes;

    • Examination results;

BUSINESS TO CITIZEN (B2C) Services offered in e-Suvidha

  • Payments:

    • Cellphone Bills.

      • Cell One, Reliance, Tata indicom, Airtel, Hutch

    • Insurance premium.

    • Deposition of School fees.

  • Booking of Cinema Tickets;

  • Booking of Air Tickets;

  • Banking;

  • Healthcare;

  • Courier Services






Different Locations of the Selected Centres and Central Data Hub

  1. First Phase (1st phase)-

    05 e-Suvidha Centers (out of total 20 Centers) and 27 Lesa-e-Suvidha kiosks

    e-Suvidha Centers

    1. Central Data Hub cum Main e-Suvidha Centre

      1. Gnd. Flr., Uptron Bldg. Near Gomti Barrage, Gomti Nagar, Lucknwo.

    2. e-Suvidha Centres

      1. 1st Flr., Ex-vidhut section, UPAVP, Bhootnath, Indira Nagar, Lucknow.

      2. Gnd. Flr., Arvindo Park, Sector -13, Munsipulia, Indira Nagar, Lucknow.

      3. Gnd. Flr., Main Office, Nagar Nigam, Lalbagh, Lucknow.

      4. Gnd. Flr., Main Office, Jal Sansthan, Aishbagh, Lucknow.

Lesa - e-Suvidha Kiosk

  1. EXEN Office, Kaporthala, Lucknow.

  2. Husainganj, behind Hindalco, VS Marg, Lucknow.

  3. Residency, Near Daliganj, Lucknow.

  4. Hanuman Setu, Subhash Chowk, Lucknow.

  5. Aminabad, Lucknow.

  6. UPIL, opp. DAV College, Aishbagh, Lucknow.

  7. Medical College, Chowk, Lucknow.

  8. DC Plant, Chowk, Lucknow.

  9. Aishbagh Power House, near Jal Sansthan, Lucknow.

  10. Rajajipuram, C-Block, Lucknow.

  11. Chandan Nagar, Alambagh, Lucknow.

  12. New Alambagh, Near Canal, Lucknow.

  13. Ashyana Colony, Alambagh, Lucknow.

  14. Inderlok Substation, Near Krishna Nagar, Lucknow.

  15. Nirala Nagar, Lucknow.

  16. Shrinagr Nagar, Lucknow.

  17. Mahanagar, Subhash Marg, Lucknow.

  18. Purania, Lucknow.

  19. Daliganj-Aahibannapur, Sitapur Road, Lucknow.

  20. Vikas Nagar, Lucknow.

  21. Engineering Cell, Behind IET, Sitaapur Road, Lucknow.

  22. Sect-25, Indra Nagar, Lucknow.

  23. Sect-14, Indra Nagar, Lucknow.

  24. HAL, Indra Nagar, Lucknow.

  25. Viilbhuti Khand, Gomti Nagar, Lucknow.

  26. Vishwash Khand, Gomti Nagar, Lucknow.

  27. 32, New Cantt, Near Chappan Bhog, Lucknow.

  1. Second Phase (2nd phase) - 07 Centers (out of total 20 Centers.)
    1. 1st Flr., Ex-RTO Office, LDA Complex, Kapoorthala, Aliganj, Lucknow.

    2. Gnd. Flr., Nagar Nigam Zone-3 Camp Office, Near Hussianabad Clock Tower, Chowk, Lucknow.

    3. Gnd. Flr., Old LDA Office, J.C. Bose Marg, Lucknow.

    4. L.D.A. Complex, Vivek Khand IV, Lucknow.

    5. Spot Billing Centre, LESA, Near Pioneer Bldg., Vidhan Marg, Lucknow.

    6. SDO Office, Talkotara Sub-Station, Lucknow.

    7. Inter State Bus Terminal (ISBT) , Tehri Pullia, Kanpur Road.